Job Title: Customer Success & Support Co-Op
Company: VoIPCX / Textable
Industry: Hosted Voice, UCaaS & MSP
Location: Hamilton, NJ (remote)
Job Type: Part-time (20-24 Hours / Week)
About Taurix LLC:
Taurix LLC is a leading provider of innovative software solutions in the Hosted Voice, Unified Communications as a Service (UCaaS), and Managed Service Providers (MSP) industries. We are dedicated to delivering advanced technology solutions and superior service to our clients.
Role Overview
This co-op position is designed as a long-term career development opportunity, with the potential to transition into a full-time role based on project success. It is ideal for students or early-career professionals seeking hands-on experience in client relationship management, customer support, communications, product management and business development.
Job Description:
We are currently looking for a motivated student with experience in client communications and/or customer support. As a valued member of our team, you will contribute to the end user support channel, maintaining client relationships, onboarding customers, and building value with partners. You will cultivate product expertise and actively contribute to project management initiatives.
Key Responsibilities:
- Contribute to the daily operations of the front line customer support team
- Provide direct administrative and project support to the Customer Success leader
- Improve onboarding emails, demo follow-ups, and partner communications
- Document and standardize support and customer success procedures for internal teams
- Draft and send product release notes to partners
- Develop educational materials (webinars, SupaDemos, how-to videos)
- Create growth guides to encourage and assist with partner growth
- Write case studies to demonstrate partner success
- Research competitors and suggest product improvements
- Create branded user guides for end users of partners
- Create admin guides and materials for partners
- Assist with logistical and material preparation for partner and industry events
- Guide partners through product updates and demonstrating features
- Promote growth via strategic partnerships
- Maintain relationships with vendors and partner companies
- Build product knowledge base via documentation (FAQs, How-To’s, etc.)
- Improve process for sales, onboarding, support, and continuing education
- Act as a liaison between customers and the development team
- Utilize & train agentic AI tools to improve process efficiency and increase team capability
Required Qualifications:
- Strong verbal and written communication skills
- Basic HTML/CSS and email formatting skills
- Clear writing and editing skills for professional B2B content
- Comfortable using tools like Google Workspace, Notion, Jira, and Slack
- Organized and self-motivated with good time management
- Interest in SaaS, telecom, or B2B technology
Preferred Qualifications:
- Enrolled in a business, technology, communications, or related university program
- Experience with end user support and/or client relationship management
- Exposure to tools like Mailchimp, HubSpot, or similar
- Knowledge of white-label or channel telecom
- Experience with software design and basic development
- Familiarity with support ticketing and knowledge base platforms (e.g., Jira Service Management, Confluence, etc.)
- Ideally graduating from an undergraduate program in 2026
Opportunities for Growth & Learning:
This role provides hands-on experience and skill development in:
- Gaining direct exposure to the operations of a dynamic, rapidly growing B2B SaaS/Telecom company
- Creating and distributing product release communications
- Supporting customer onboarding and sales handoffs
- Working directly with clients to improve relationships
- Handling end user support requests via ticketing software
- Producing digital content (instructional guides, video tutorials, product demos, etc.)
- Prepping for and supporting partner conferences
- Learning channel-based SaaS marketing strategy
- Collaborating across product, support, and success teams
- Using tools like Jira, Notion, Zoho, and Slack
- Understanding compliance and lifecycle messaging in telecom
- Building relationships with partners and external vendors
- Process improvement and documentation in a fast-paced business environment
Benefits:
- Competitive pay
- 99% Remote work (occasional in person team meals)
- Professional development and career growth opportunities
- Dynamic work environment
Application Process:
Interested candidates should submit their resume, cover letter, and any relevant work samples or portfolios to hiring@voipcx.com. We look forward to your application!
Taurix LLC is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.