Job Title: Customer Success Co-Op
Company: VoIPCX / Textable
Industry: Hosted Voice, UCaaS & MSP
Location: Hamilton, NJ (remote)
Job Type: Part-time (20-24 Hours / Week)
About Us
VoIPCX is a leading provider of innovative software solutions in the Hosted Voice, Unified Communications as a Service (UCaaS), and Managed Service Providers (MSP) industries. We are dedicated to delivering advanced technology solutions and superior service to our clients.
Role Overview
This co-op position is designed as a long-term career development opportunity, with the potential to transition into a full-time role based on project success. It is ideal for students or early-career professionals seeking hands-on experience in client relationship management, customer support, communications, and digital marketing.
Job Description:
We are currently looking for a motivated student with experience in client communications, digital marketing and content creation. As a valued member of our team, you will contribute to the end user support channel, maintaining client relationships, developing partner-facing materials, managing social media content, supporting growth via ad-hoc content creation, and more.
Key Responsibilities:
- Contribute to the daily operations of the front line customer support team
- Build and maintain a digital marketing asset library (flyers, guides, HTML content)
- Design marketing materials for events and partner outreach
- Improve onboarding emails, demo follow-ups, and partner communications
- Draft and send product release notes to partners
- Create social posts, videos, and blog content for new features and updates
- Collaborate with teams to produce content for key audiences and verticals
- Develop educational materials (webinars, SupaDemos, how-to videos)
- Support ad campaigns (YouTube, LinkedIn, vertical-specific content)
- Integrate marketing content into onboarding and admin tools
- Research competitors and suggest content improvements
- Create branded user guides for end users of partners
Required Qualifications:
- Enrolled in a marketing, communications, or related university program
- Strong verbal and written communication skills
- Basic HTML/CSS and email formatting skills
- Clear writing and editing skills for professional, B2B content
- Familiarity with Canva, Adobe Creative Suite, and/or Figma
- Comfortable using tools like Google Workspace, Notion, Jira, and Slack
- Ability to create and edit recordings and marketing videos
- Organized and self-motivated with good time management
- Basic understanding of digital and content marketing
- Interest in SaaS, telecom, or B2B technology
Preferred Qualifications:
- Experience creating marketing assets (emails, one-pagers, guides)
- Experience with end user support and/or client relationship management
- Familiar with social media scheduling and analytics tools
- Exposure to tools like Mailchimp, HubSpot, or similar
- Knowledge of white-label or channel marketing
- Experience with events, webinars, or video production
Opportunities for Growth & Learning:
This role provides hands-on experience and skill development in:
- Designing branded assets for B2B and white-label marketing
- Creating and distributing product release communications
- Supporting customer onboarding and sales handoffs
- Working directly with clients to improve relationships
- Handling end user support requests via ticketing software
- Managing content for social media and outreach campaigns
- Producing digital content (flyers, videos, SupaDemos)
- Prepping for and supporting partner conferences
- Learning channel-based SaaS marketing strategy
- Collaborating across product, support, and success teams
- Using tools like Jira, Notion, Canva, and Slack
- Understanding compliance and lifecycle messaging in telecom
Benefits:
- Competitive pay
- 99% Remote work (occasional in person team meals)
- Professional development and career growth opportunities
- Dynamic work environment
Application Process:
Interested candidates should submit their resume, cover letter, and any relevant work samples or portfolios below. We look forward to your application!
VoIPCX is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.